Customer information that is collected through Golenza.com is solely used:
to complete your purchase transactions
to provide the services you request
to keep you informed about the status of your orders
to notify you of new or additional products, services, and promotions that might be of interest to you
to notify you of product recalls or provide other information concerning products you have purchased
to improve our merchandise selections, customer service, and overall shopping experience
You may opt-out of receiving such promotional messages from us at any time. To do so, please click on the "Unsubscribe" link included at the bottom of any of our emails. We do not share your information with third parties for marketing purposes. Information retained from our visitors, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number) can be viewed and updated at any time. To access this information, simply LOGIN to your account where you can view and correct any inaccuracies.
We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect. Our website uses industry standard encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. When the letters "http" in the URL address bar change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
WHAT ARE COOKIES?
A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to recognize and tailor our site to you and it won’t harm your computer.
OPTING OUT OF COOKIES
If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store.
Many of our products are seasonal and may only be manufactured once and are subject to change without notice. When they sell out we may or may not manufacture more. The majority of items in our clearance section are discontinued and we may run out of stock at any given time. In the event that inventory levels were incorrect and you pay for an item that is out of stock we will refund your payment.
We reserve the right to cancel an order to anyone for any reason. If your order is cancelled, you will be refunded the full amount of your order.
In the event that an order does not arrive, you have 30 days from the date the order was shipped to file a claim, 45 days for international orders.
Our jewelry may contain brass or tin alloy, copper, nickel, gold, silver, jet, copper, etc. Some people have allergies to some metals, most commonly nickel. Although extremely rare, some people are allergic to the metals and finishes commonly used in making jewelry. It is the responsibility of the consumer to be aware of any allergies he or she may have to metals (gold, silver, etc.) or the oxidation applied to metals (liver of sulfur) prior to making a purchase. Because there is no way for us to know the medical history of our customers, Golenza Gallery will not be held liable for any allergic reactions that may occur as a result of wearing our jewelry.
Many Golenza Gallery designs contain small component parts such as charms, which may present a choking hazard if ingested. As a result, jewelry from Golenza Gallery should always be kept out of the reach of young children or other individuals likely to ingest the jewelry or its component parts. Jewelry should never be worn in the shower, pool or bed, and it should never be placed in the mouth due to risk of choking.